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ENGLISH TERMS & CONDITIONS

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Terms and Conditions

The terms and conditions listed below apply to all purchases on www.gregpepinsilver.com which is owned by Greg Pepin Silver A/S. Strandvejen 179, 2900 Hellerup and registered under the Danish VAT number #DK39025825.

info@gregpepinsilver.com

+45 53 88 71 10

These Terms and Conditions are in accordance with Danish Law and when placing an order on www.gregpepinsilver.com the customer accepts these Terms and Conditions.

All prices are listed in EUR/DKK/GBP/USD/AUD This site is mainly vintage products and are sold under the margin scheme Brugtmoms, VAT cannot be deducted. New products are noted in the product text.

Gregpepinsilver.com encrypts all your card data with SSL (Secure Socket Layer). Card transactions go through https://www.nets.eu/dk-da for payment.

We are not responsible for typographical or technical errors, no sale is binding until payment has been captured.

Payment

Gregpepinsilver.com accepts card payments from Visa, Mastercard, JCB and Dankort. The amount will not be drawn from your card account until the goods are dispatched.

If you wish to pay with wire transfer please contact us at info@gregpepinsilver.com.
If you pay by bank transfer, you are not protected by the scheme granting the right to object.

No fees are charged for credit cards.

Freight

Gregpepinsilver.com ships purchases within three working days from the time of order. All shipments are currently shipped through UPS.
Gregpepinsilver.com offers free shipping on all orders over DKK 2,500.
Gregpepinsilver.com insures all our shipments against loss and damage while they are in transit only.

Delivery time: 3-7 days.

Cancellation rights

As a consumer, when you buy from us, you have a 14-day cooling-off period, in which you have the right to cancel the purchase.

This cooling-off period expires 14 days after the day on which you received your goods. If you have ordered several items in the same purchase, and they are delivered separately, the period runs from the day you received the last item.

If the purchase consists of several consignments or parts, the right to cancel will lapse 14 days after the day you receive the last consignment or the last part.

If the agreement is for regular deliveries of goods over a specific period, then your cancellation right lapses 14 days after the day when you receive the first package.

The period means that you have 14 days after receiving the goods to let us know that you want to cancel the purchase. You can send an e-mail to (insert the e-mail address) or make use of the standard cancellation form, which you will find at the end of the terms of business.
You cannot cancel the purchase by refusing to receive the goods, unless you inform us at the same time.

Cancelling part of the purchase
If you have bought more than one item from us, you may return one or several items, even if they were bought in a single order.

Please note that freight charges will not be refunded if you cancel part of your purchase.

Returning the goods
When you have informed us that you are cancelling your purchase, you have 14 days in which to return the goods to us.
You yourself must pay for returning the package, and you will be liable if it is damaged during transport.

Some goods cannot be returned by normal post. This applies to: Jewelry.
The cost of returning these goods is expected to amount to maximum 100 EUR.

The state of the article when you return it
If the value of the article is reduced, and the reason is that you have used it in any way beyond what was necessary to check the type and properties of the article and how it works, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the saleable value of the article, and in certain cases this may mean that only the freight charges can be refunded.
We recommend that you return the article in its original packaging.
If the original packaging is missing, it may reduce the value of the article.

Refund of the purchase sum
If you cancel a purchase, you will get your money back. If the value of the article is reduced, we will deduct the amount you are liable for.

We refund all payments received from you, including delivery costs (which does not apply, however, to extra delivery costs if you have chosen a form of delivery other than the cheapest standard form of delivery which we offer), not later than 14 days from the day when we have received your notification that you want to cancel the agreement.
We will return the money by the same means of payment which you used for the purchase, unless otherwise agreed.

We may hold back the payment until we have received the article, unless you send documentation that you have returned it.

Send the article to:
Greg Pepin Silver
Strandvejen 179, st.tv
2900 Hellerup
Denmark
We will only accept packages sent directly to this address.

You can also cancel the purchase by informing us and personally returning the article to the above address.

Right to make complaints

When you trade with us as a consumer, the Danish Sale of Goods Act applies.
This means that you have a right to complain within 24 months. Please contact us before you return the article.
If your complaint is justified, it means that you may either have the item repaired or replaced, or your money refunded, or a reduction in the price, depending on the specific situation.

You must complain within a “reasonable time” after you have discovered a defect. If you complain within two months after the defect has been discovered, it will always be regarded as within a reasonable time.

If the complaint is justified, we will refund your freight costs (within reason). The article must always be retuned in suitable packaging. Remember also to obtain a receipt for dispatch, so that we can pay back your freight costs.

Send the article to:
Greg Pepin Silver
Strandvejen 179, st.tv
2900 Hellerup
Denmark

We will only accept packages sent directly to this address.
When you return the article, please attach a detailed description of the problem.

Personal data policy

We need the following information when you trade with us:
Name, address, telephone number and e-mail address.

We register and pass on the personal details which are necessary to deliver the goods to you.

Personal data is registered with Greg Pepin Silver A/S and is kept for five years, after which the details are deleted.
In addition, we work with a number of other companies who store and process data. These companies process the data exclusively on our behalf, and must not use them for their own purposes.

We work only with processors of data in the EU or in countries where your data will be given adequate protection.
On gregpepinsilver.com the person responsible for data is Greg Pepin Silver A/S.
You are entitled to be told what details about you we process.
If you believe the details are inaccurate, you are entitled to have them corrected. In certain situations, we are obliged to delete your personal data if you ask us to do so. These could, for instance, be data which are no longer necessary for the purpose we used them for. You can also contact us if you believe that your personal data are being processed in a way that is against the law. You can also write to us at: info@gregpepinsilver.com.

Where you can complain

If as a consumer you want to complain about your purchase, please contact us by mail: info@gregpepinsilver.com. If you do not succeed in finding a solution, you can send a complaint to the Centre for dealing with complaints at:

Center for Klageløsning
Nævnenes Hus
Toldboden 2
DK-8800 Viborg
www.forbrug.dk
If you are a resident of a country outside Denmark, you can complain to the EU Commission’s online complaints portal here – http://ec.europa.eu/odr

Standard cancellation form
(This form is only to be filled in and returned when the right to cancel is exercised.)

To: gregpepinsilver.com
Address: Strandvejen 179, 2900 Hellerup, Danmark
E-mail: info@gregpepinsilver.com

I wish to make use of the right to cancel in a purchase agreement concerning the following goods/services:
________________________________________________________________________
Ordered, date: ____________________ Received, date: ____________________
Consumer’s name: ____________________________________________________
Consumer’s address: __________________________________________________
Consumer’s signature: _____________________________ Date: ____________
(only if the content of the form is given on paper)

 

The terms of business were last updated on 08.05.2019.

 

___________________________________

 

DANSKE HANDELSBETINGELSER

Handelsbetingelser

De nedenstående vilkår gælder for alle køb på www.gregpepinsilver.com, som ejes af Greg Pepin Silver A/S. Strandvejen 179, 2900 Hellerup og registreret under dansk moms nummer # DK39025825.

Disse vilkår og betingelser er i overensstemmelse med dansk lov, og når du bestiller på www.gregpepinsilver.com accepterer kunden disse vilkår og betingelser.

Betaling

Disse vilkår og betingelser er i overensstemmelse med dansk lov, og når du bestiller på www.gregpepinsilver.com accepterer kunden disse vilkår og betingelser.
Gregpepinsilver.com accepterer kortbetalinger fra Visa, Mastercard, JCB and Dankort. Hvis du ønsker at betale med bankoverførsel, bedes du kontakte os på info@gregpepinsilver.com. Ved bankoverførsel er du ikke beskyttet af indsigelsesordningen.
Beløbet hæves først på dit kort, når varen afsendes.

Vi tager ikke kortgebyrer.

Fragt

Gregpepinsilver.com sender indkøb inden for tre arbejdsdage fra ordre. Alle forsendelser sendes i øjeblikket gennem UPS.

Gregpepinsilver.com tilbyder gratis forsendelse på alle bestillinger over DKK 2,500.
Gregpepinsilver.com forsikrer al vores forsendelse mod tab og skade, mens de kun er i transit.

Leveringstid er 3-7 arbejdsdage.

Returadressen er:

Greg Pepin Silver

Strandvejen 179, st.tv

2900 Hellerup

Danmark

 

Fortrydelsesret

Som forbruger har du 14 dages fortrydelsesret, når du handler hos os.

Fortrydelsesfristen udløber 14 dage efter den dag, du har modtaget din vare. Hvis du har bestilt flere forskellige varer i én ordre, men de leveres enkeltvist, løber fristen fra den dag, hvor du modtager den sidste vare.

Består ordren af flere partier eller dele, udløber fortrydelsesfristen 14 dage efter den dag, du modtager det sidste parti eller den sidste del.)

Drejer det sig om en aftale om regelmæssig levering af varer over en bestemt periode, udløber fortrydelsesfristen 14 dage efter den dag, du modtager den første vare.

Fristen indebærer, at du har 14 dage fra modtagelsen til at give os besked om, at du vil fortryde dit køb. Du kan sende en mail til info@gregpepinsilver.com eller benytte standardfortrydelsesformularen, som du finder nederst i handelsbetingelserne.
Du kan ikke fortryde købet ved at nægte at modtage varen uden samtidig at give os besked.

Fortrydelse af en del af købet
Hvis du har købt flere varer hos os, har du mulighed for at sende én eller flere varer retur, selvom de er købt i én ordre.

Bemærk, at du ikke får fragtomkostningerne retur, hvis du fortryder en del af dit køb.

Returnering
Når du har givet os besked om, at du vil fortryde dit køb, har du 14 dage til at sende varen tilbage til os.
Du skal selv betale for at pakken returneres, og det er dig, der hæfter, hvis der opstår en skade under transporten.

Visse varer kan ikke returneres med normal post. Dette gælder for: Jewelry.
Udgifterne til returnering af disse varer forventes højst at koste: 100 EUR.

Varens stand, når du sender den retur
Hvis varen har mistet værdi, og det skyldes at du har brugt den på en anden måde, end hvad der var nødvendigt for at fastslå varens art, egenskaber og den måde, den fungerer, kan du kun få en del af købsbeløbet tilbage. Beløbet du kan få tilbage afhænger af varens handelsmæssige værdi, og i visse tilfælde kan det betyde, at du kun kan få fragtomkostningerne tilbage.
Vi anbefaler, at du sender varen retur i den originale emballage.
Hvis den originale emballage mangler, kan det muligvis medføre en værdiforringelse af varen.

Tilbagebetaling af købsbeløbet
Hvis du fortryder dit køb, får du dine penge tilbage. Hvis varen er værdiforringet, fratrækker vi det beløb, du hæfter for.

Vi refunderer alle betalinger modtaget fra dig, herunder leveringsomkostninger (det gælder dog ikke ekstra leveringsomkostninger i de tilfælde, hvor du har valgt en anden leveringsform, end den billigste form for standardlevering, som vi tilbyder), senest 14 dage fra den dag, hvor vi har modtaget din besked om, at du vil fortryde aftalen.
Vi tilbagefører pengene med samme betalingsmiddel, som du benyttede ved købet, medmindre vi har aftalt andet.

Vi kan tilbageholde betalingen indtil vi har modtaget varen, med mindre du sender os dokumentation for at have returneret den.

Varen sendes til:
Greg Pepin Silver
Strandvejen 179, st.tv
2900 Hellerup
Danmark
Vi modtager kun pakker, som sendes direkte til adressen.

Du kan også fortryde købet ved at give os besked og aflevere den personligt på ovenstående adresse.

Reklamationsret

Når du handler hos os som forbruger, gælder købelovens regler for varekøb.
Det betyder, at du har reklamationsret i 24 måneder.
Hvis din reklamation er berettiget, betyder det, at du enten kan få varen repareret, ombyttet, pengene tilbage eller et afslag i prisen, afhængig af den konkrete situation.

Du skal reklamere inden for ”rimelig tid” efter, at du har opdaget fejlen. Hvis du reklamerer inden for to måneder efter, at fejlen er opdaget, vil reklamationen altid være rettidig.

Er reklamationen berettiget, refunderer vi dine (rimelige) fragtomkostninger. Varen skal altid sendes tilbage i forsvarlig emballage. Husk også at få en kvittering for afsendelse, så vi kan tilbagebetale dine fragtomkostninger.

Varen sendes til:
Greg Pepin Silver
Strandvejen 179, st.tv
2900 Hellerup
Danmark
Vi modtager kun pakker, som sendes direkte til adressen.

Når du returnerer varen, bedes du vedlægge en detaljeret beskrivelse af problemet.

Persondatapolitik

Vi har brug for følgende oplysninger, når du handler hos os:
Navn, adresse, tlf.nr. og mailadresse.

Vi registrerer og videregiver de personoplysninger, som er nødvendige for at kunne levere varen til dig.

Personoplysningerne registreres hos Greg Pepin Silver A/S og opbevares i fem år, hvorefter oplysningerne slettes.
Vi samarbejder herudover med en række andre virksomheder, som opbevarer og behandler data. Virksomhederne behandler udelukkende oplysninger på vores vegne og må ikke bruge dem til egne formål.

Vi samarbejder kun med databehandlere i EU eller i lande, der kan give dine oplysninger en tilstrækkelig beskyttelse.
Den dataansvarlige på gregpepinsilver.dk er Greg Pepin Silver A/S
Du har ret til at få oplyst, hvilke oplysninger vi behandler om dig.
Hvis du mener, at oplysningerne er unøjagtige, har du ret til at få dem rettet. I nogle tilfælde har vi pligt til at slette dine persondata, hvis du beder om det. Det kan f.eks. være hvis dine data ikke længere er nødvendige i forhold til det formål, som vi skulle bruge dem til. Du kan også kontakte os, hvis du mener, at dine persondata bliver behandlet i strid med lovgivningen. Du kan skrive til os på: info@gregpepinsilver.com.

Klageadgang

Hvis du som forbruger vil klage over dit køb, skal du kontakte os pr. mail: info@gregpepinsilver.com. Hvis det ikke lykkes os at finde en løsning, kan du sende en klage til:

Du kan også altid klage til Forbrugerklagenævnet via dette link: http://www.forbrug.dk/Dine-klagemuligheder.

Center for Klageløsning
Nævnenes Hus
Toldboden 2
8800 Viborg
www.forbrug.dk
Har du bopæl i et andet EU-land end Danmark, kan du klage til EU-Kommissionens online klageportal her – http://ec.europa.eu/odr

Standardfortrydelsesformular
(Denne formular udskrives, udfyldes og returneres kun, hvis fortrydelsesretten gøres gældende)
Til: gregpepinsilver.com
Adresse: Strandvejen 179, 2900 Hellerup, Danmark
E-mail: info@gregpepinsilver.com

Jeg meddeler herved, at jeg ønsker at gøre fortrydelsesretten gældende i forbindelse med min købsaftale om følgende varer/tjenesteydelser:
________________________________________________________________________
Bestilt den: ________________________ Modtaget den: ____________________
Forbrugerens navn: ___________________________________________________
Forbrugerens adresse: ________________________________________________
Forbrugerens underskrift: __________________________ Dato: ____________
(kun hvis formularens indhold meddeles på papir)

 

Handelsbetingelserne er senest opdateret d. 08.05.2019.

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